Service PricingStandard rate: $100/hour
Discounted rates available with support support agreements
Who we serve?
- Small businesses 2-75 employees
- Construction services & contractors
- Law firms
- Hospitality industry
- Financial services
- Specialty Manufacturers
- Medical facilities
- Retail industry
- Automotive industry
- Veterinary industry
Overview of Services
Since 2002, we have been providing day-to-day desktop support services to organizations in Philadelphia, Bucks County, Montgomery County, Lancaster County
and Southern New Jersey.
Services are available days, nights and weekends.
We also service network appliances
Hourly - "Pay as you go"
Call when you need us. Onsite & remote service* available by the hour at standard service rate. Onsite services billed in 1/4 hour increments with a 1 hour minimum. Techs assigned to your request on a "next available" basis.
Managed Service Plan (MSP)
We provide dedicated support services including ongoing system monitoring and assessments, help desk service, emergency response teams all for a fixed price.
Read more on managed service plans
*Remote service typically available to clients subscribed to one of our remote management & monitoring service plans.
Application SupportMicrosoft Office, Intuit Products, Peachtree, Procare, endpoint protection software and others
Summary: Richmond Tech & Telecom provides day-to-day support of your organization's productivity applications. We work closely with end users and software vendors to manage application issues, repairs and upgrades.
We provide software support services for programs that run your business. We support common applications such as Microsoft Office, Microsoft Windows and accounting programs, but also support a number of industry specific applications such as ProCare, Rakefet, Lexis Nexis, and others. Call today to inquire about support and assistance with your application.
Industry specific database & Customer record systems We support custom database and CRM applications to your industry. Examples include applications for law firms, dentist offices,and the hospitality industry
Services are available on an hourly basis, or through a comprehensive outsourced IT services agreement.
Backup & Disaster RecoveryWe design, deploy and maintain data backup systems for servers, desktops & laptops
Guard your data from cyber attacks, hardware failure and natural disasters
Richmond Tech & Telecom employs a number of methods and tools to keep data backed up and secure so when an incident occurs, your organization's data can be readily recovered. Solid backup solutions include a combination of onsite and offsite backups to cover any number of scenarios that could impact the integrity and accessibility of your data. Our backup services include:
- Assessment of existing backup systems & routines
- Recommending hardware & software for backup processes
- Design & implementation of a backup system
- Routine monitoring & testing of backups
SecurityMonitored antivirus software, endpoint protection, security assessments, penetration testing, & security training
Our services help mitigate risk against security problems caused by malware and viruses
We don't sell antivirus software - we sell a complete security service. Our tools will monitor your systems for unauthorized access attempts and virus attacks. Our helpdesk is notified realtime of any malicious activity. We also provide expert security evaluation services to identify security holes and engineer solutions that minimize risk.
- Risk Assessment
- Policy & Controls testing
- Social engineering testing
- Real time risk monitoring
- Endpoint protection systems
Computer repairVirus removal, hard disk replacement, power supply replacement, repair of error messages, system crashes, blue screens, hums, buzzes and rattles
Summary: Diagnosis and repair of performance related issues on desktops, notebooks and tablets
Our expert technicians will diagnose and repair performance related problems onsite or remotely, caused by mechanical or software related failures. We also perform:
- Tune ups, Performance testing & upgrades
- Redeployment (reinstallation of all software)
- Procure and install replacement parts
Moving & RelocationBreakdown and setup of your network
Don't lose track of your computer hardware, let the pros handle your equipment
Moving is never a fun chore. When it comes to technology, its critical to disassemble, pack, transport and redeploy your existing hardware in the same manner before the move. Our data center and hardware relocation teams will disassemble, pack, tag, transport and re-assemble your equipment and data centers on schedule.
Contact us online, or call (215) 634-2997 to schedule a consultation.
System Replacement & DeploymentLifecycle replacement of desktop PCs and laptops, server installation/migration
System migration made easy
If you've been using the same computer for a number of years, chances are there's alot you'd like to take with you when the time comes to replace your computer. Our expert desktop techs will backup and breakdown your old equipment, deploy the new system and import your files and settings to the new system
Before you throw that old computer on the curb, consider the dangers of doing so. We'll not only ensure your system is properly recycled, but our lab techs will provide certification that data on the old system was properly destroyed, and that the system was fully decommissioned.