Running your computers without maintaining them puts your business at risk. At worst this could result in a complete system meltdown with all your data getting lost. At the very least, neglecting your computers results in lost productivity and frustration due to slow performance.
Things that may happen to you include:
Retainer Support Programs
Do you need a certain level of support every month, but would rather not have to schedule it ahead of time?
The Retainer Support Program works well for clients who are fairly self-sufficient for day-to-day issues,
but want a relationship they can depend on for regular maintenance, higher-level issues and user-support.
The Retainer Support Program is predicated upon pre-payment for monthly service.
Monthly payments are fixed and rates are based upon the retainer program committed to in the contract.
The first month’s payment is due upon execution of agreement. You are then invoiced monthly, 30 days in advance.
In addition, summary statements detailing the previous months’ service are provided monthly.
Key differences between this and the OnSite program are that scheduling of the Network Engineers’ visits
is flexible rather than fixed.
Services that can be rendered under retainers typically include:
- Telephone & Remote support
- Onsite support
- Proactive maintenance
- Other repair issues
Sample Retainer Profiles
A 20 person architecture firm has used Richmond Computer to design, install and upgrade their computer network for a number of years. The network includes servers, desktops, laptops, printers and plotters. Users are quite technical and self-reliant in terms of computer support, so they are comfortable with 6 hours per month of Retainer Program support. This is typically divided into one preventative maintenance visit and one service call, depending on the clients' needs that month.
Contact us today to get a quote on a retainer for your business!